FAUECAST Management Consulting Services

Solving the nagging 'human' problems of today's complex organizations

FAUECAST was created in 1984 to provide consulting services to a wide variety of clients. Dr. Faue has worked with utilities, fast food franchisers, industrial organizations, financial service firms, private practices and non-profit agencies. His broad perspective, and that of key associates Retha Buck and Dr. Michael Kahn, bring a wealth of knowledge to solve the nagging problems of today’s complex organizations.

As human resources covers a broad area of management, Dr. Faue provides those services connected to the individual, work group and organization that require comprehensive knowledge of human interaction, organizational behavior and personal emotional health. Often the challenge is to define a problem, develop a strategy to solve it, and persuade those with the most to gain to commit to the solution. These strategies include both employee assistance programs (EAP) and organizational development.

In health care, Dr. Faue has provided community liaison, planning and administrative consultation to nursing home owners and managers, hospitals, and a variety of other third party providers. His interest and knowledge of the health care industry, including legislation, regulations, planning process, standards and reimbursements, offer client firms a more comprehensive analysis than is frequently available. Clients often employ Dr. Faue as a member of a consulting team to achieve an unbiased, balanced view of the problem and the best solution.

SOLID PROFESSIONAL CREDENTIALS

Dr. Faue majored in social policy at Rutgers University Graduate School of Social Work and received both his Masters and Doctorate in Social Work from Rutgers. Prior to launching FAUECAST, he was director of the Urban Data Bank (National Science Foundation, College Science Improvement Program) at Upsala College in East Orange, and executive director of the National Association of Social Workers, NJ Chapter.

His background provides the resources to offer a highly personalized EAP, focused equally on employee orientations and supervisory training. This service has increased utilization rates, solved union referral problems, helped develop “non-traditional” referral sources and cemented client company relations. His commitment and knowledge have solved utilization problems that arise in EAP delivery, and his skill is in getting employees and supervisors to utilize the EAP solution. Whether the core issue is confidentiality or the ~culture” of the corporation, Dr. Faue has found unique and effective solutions to underutilization.

Retha Buck, a licensed clinical social worker, bio-feedback specialist and therapist in Maplewood has been Dr. Faue’s associate on many EAPs for the past 12 years. She has certifications in eating disorders and employee assistance, has taught group process at the University of Medicine and Dentistry of NJ, and is highly regarded in the employee assistance field. Her expertise in stress management has helped many employees return to work, refreshed and with new skills for coping with the complexities of their jobs.

Dr. Michael Kahn has worked with Dr. Faue for over 10 years on various projects. with a recent focus on conducting “Survivor Workshops” for downsized employees. A licensed psychologist, EAP provider and organizational consultant, he has extensive professional experience with individuals, families and organizations.

In addition, Dr. Faue calls on key cadre of specialists in such areas as addiction assessment, assisted living site development and health care consultation.

“For most organizations, it’s not just about one or two active owners or chief executives, or even the management team. The key question is how do you align the human capital to achieve the organization’s rapidly changing goals and mission? The FAUECAST staff solves the human problems for organizations, and service is available by our staff people 24 hours a day. seven days a week.”

Organizational Development: These services look at a variety of “messages” sent and heard by the management and staff. The consultation and delivery of organizational development programs range from training to the assessment of organizational style and culture change.

An interesting problem came up in servicing a large organization’ s transportation unit. Over half the drivers were African-American and had been actively recruited by a previous manager. Now they were being bypassed for junior drivers to handle “back hauls,” the basis for extra money. While this discrepancy was clearly recorded, they could not get local management to correct the situation. In presenting the problem to FAUECAST as an “outsider,” they were looking to be heard, to find a fair solution and, most important. to know that the company cared about them. Prompt, low-cost and accurate delivery of ‘just-in-time” inventory was a key component of the strategic success for this company. FAUECAST came up with a compromise solution that satisfied all the drivers which was not just “right” but also essential to continued business success.

Survivors Workshops: Downsizing in many organizations today is vital to their survival and success. Generally, management seeks cost savings and improved efficiency from the remaining staff, but FAUECAST knows that the “survivors” learn a very different lesson. These workshops seek to help employees with their own, and the firm’s, search for survival. The goal is to move employees from fearful, angry and depressed staff members to “self-employed,” risk-oriented and well-balanced producers.

Dr. Faue and Dr. Kahn organized the survivor workshops to help employees overcome the myth that they can get along without examining these strong emotions, and eventually find new ways of working together. They focus on “The Four F’s for Change: Faith, Fellowship. Fitness and Friendship,” While the~’ began the workshop with statements about being “okay” with the changes, four hours later participants are aware that they are “pissed-off,” angry and resentful. More important, they have some ideas about what to do with these feelings, so that they can become successful in both their personal and professional lives.

Conflict Resolution: For people, organizations and communities, many difficulties in life result in differences between and among the parties. Small business owners, family businesses and troubled partnerships often find their business existence threatened by these conflicts. A key solution offered by FAUECAST is conflict resolution, a process run by trained professionals.

Two brothers-in-law, owners of a bakery. almost lost their investment because while both were working hard, neither was “communicating” with the other. The wife and sister asked Dr. Faue to intervene. Working after business hours with both men, he was able to focus their attention away from the perceived personal slights that had taken up too much time and energy. back on the business issues. Several suggestions were made to improve their business relationship, and the result was sweet, “baked” success.

Employee Assistance Programs: FAUECAST’s EAP services provide assessment, counseling and referrals for employees and their families in such areas as personal relationships, family, substance abuse, financial and emotional problems.

For an employee of a large utility who sought marriage counseling, as EAP counselors Dr. Faue and Ms. Buck will carefully assess the situation to determine the true nature of the problem: Are there really marital issues, or does one of the partners need individual help? Is there substance abuse? What role, if any, do the children play? What kind of “marriage counseling” does the family need? Do the employee and family agree that this is the problem? Will they agree with the plan? Once these questions are answered, the next step is finding the “right” therapist, often from the panel offered by the managed care company. Case management issues, compliance with care, and explaining and integrating the plan with the job may all come into play.

Another special service of FAUECAST is addiction assessment. Working with Richard Cromwell, owner of ASTRA Addiction Assessments, Dr. Faue provides Dept. of Transportation (DOT) fitness for duty assessments, treatment planning and case management services. Cromwell also works with the justice system, providing incarcerated persons and their families with access to both evaluation and treatment.

HEALTH CARE ACTIVITIES

When engaged in health care consulting, FAUECAST aims to improve the delivery of humane health care. As an EAP counselor, Dr. Faue has recruited providers, evaluated agencies and private practitioners, and consulted with managed care firms. For over five years, he has discussed with payers and other fourth parties the behavioral health needs of both clients and providers. In the conflict among the interested parties he has earned a reputation as a fair broker, bringing the problems and concerns of all parties to the table for discussion and, frequently, successful resolution.

Organizational Consultation: Health care organizations need a variety of consultation that relates to the human organizational interface. FAUECAST may help a board of directors chart the firm’s future; reconstruct along-standing relationship within an organization; utilize some or all of the human resources programs noted previously; or even realign the thinking of directors, managers or staff to the new realities of health care.

Recently Dr. Faue and his associate Herb Bilick met with the president of a large medical staff. Bilick is working with them to help them cooperate with their hospitals in joint ventures, and Dr. Faue’ s experience and knowledge will help them to develop cutting-edge service delivery to meet growing patient needs.

Assisted Living: FAUECAST views these projects as a preferred alternative to large, institutional health care facilities. The program seeks to build small (15 to 20-people) facilities, centered around a semi-independent lifestyle. Preferred locations are former estate homes that can be converted into this form of congregate living, and Dr. Faue is currently working in three NJ counties.

In Bergen County, he is partnering with Martin Roth, Senior Adult Resource Center. Roth deals with the elderly, offering counseling and helping to find community resources, and his personal and professional commitment coordinate with the plan to add this level of care. To further the effort, Manuel Quijano, an experienced AlA health care architect licensed in both NJ and NY, is looking for sites. His personal work with Habitat for Humanity will help him identify and plan for community involvement with these facilities.

In Middlesex County, Dr. Faue is working with Mario Barrone, another AlA architect with a strong commitment to local community needs and resources. Barrone also has worked on health care projects, recently completing a specialized senior care facility for retired clerics. This fits in with Dr. Faue’s plans to integrate the assisted living project with other senior residential care services.

In Monmouth County, Dr. Faue is working with Patricia Nagle, a prominent health care consultant. She has received wide recognition for her leadership contributions with appointments to the Rutgers University alumni council, adjunct faculty and governing body, and her expertise in health care has led to gubernatorial appointments to advisory bodies in the NJ State government. Dr. Faue and Ms. Nagle are seeking to build and manage affordable facilities that provide outstanding levels of health care, with plans for new construction as well as the use of existing facilities.

Mergers & Acquisitions in Behavioral Health Care:

FAUECAST is consulted on matters of valuation and due diligence related to the purchase and disposal of behavioral health care organizations. Occasionally, the company is employed to locate properties or interested buyers.

For many owners in the behavioral health care area, the question “what’s my business worth?” requires expert

consultation. Dr. Faue brings substantial knowledge to the task and is available to provide stand-alone services, or as a member of the negotiation team. “Beyond comprehending the financials, you must have an understanding of the ‘business’ of health care,” he points out. “Funding streams, operations and marketing all must be analyzed to make a fair assessment of the ‘value’ of a property or business.”

Program Development: While FAUECAST’ s common frame of reference is behavioral health care, the company may be consulted on a wide range of health care programs. To meet growing demand and new challenges, Dr. Faue has designed, developed and managed a diverse array of programs.

Whether to help a substance abuse agency build better relations with its community, or to develop a new program to satisfy an unmet need, Dr. Faue is called upon because of his unique combination of interpersonal skills, comprehensive point of view and network of expert consultants.

Health Facility Planning: For physical construction, change of ownership and increasingly for changes in programs, organizations have to be knowledgeable about the official health care planning process. FAUECAST assists firms in achieving the Certificate of Need appropriate for each situation.

To make one application stand out among many others, Dr. Faue looks to capture the interests of both regulators and owners when making an application for the Certificate of Need. He successfully answers such questions as: What can be done to highlight a facility or program? What needs go unfulfilled? Can there be a “first” within this market segment? FAUECAST magnifies the “right” answers to present a project in a unique and dynamic manner.

  P.O. Box 756, New Brunswick, NJ 08903
  Telephone: (908) 359-3686

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